FAQ
General
Cozy Couch Plug is a private warehouse furniture reseller specializing in high-end couches and sectionals from brands like Restoration Hardware, West Elm, Crate & Barrel, Pottery Barn, Ashley, and more. We offer savings of 40–80% off retail prices, with every piece professionally cleaned, staged, and ready to go.
Our private warehouse is located in Dover, NJ. Visits are by appointment only.
We do a weekly inventory drop every Friday at 7 PM, with the best pieces selling fast. First come, first served.
Buying & Appointments
You can:
1.Schedule a private appointment at our Dover warehouse.
2.Join our Instagram drop group to see inventory as it’s released.
3.Request a FaceTime call for a virtual viewing.
Yes, we require a deposit to secure your order. We do not reserve items without a confirmed delivery date.
All sales are final upon delivery. Customers should carefully inspect items at delivery. If there is something we genuinely missed on our end, we’ll do our best to make it right.
Delivery & Services
Yes! Our delivery rates are:
•Free curbside delivery within 10 miles of our Dover warehouse.
•$2 per mile for deliveries beyond 10 miles.
White Glove Delivery is a $100 flat fee. This includes bringing the couch inside, placement, and setup in your home.
Yes, for $100, we’ll safely remove your old couch and handle the heavy lifting.
Yes, depending on availability, we can often deliver the same day or next day.
Product Quality
We sell both gently used, high-quality secondhand couches and brand-new pieces from liquidation or wholesale partnerships (such as Ashley Furniture).
Every couch goes through a professional deep-cleaning process:
•Vacuuming and fabric shaving
•Shampooing with industrial-grade cleaner
•Odor and stain treatment
•Laundered removable cushion covers
•Final inspection before staging
Most sectionals are delivered in multiple pieces for easy moving. Our White Glove team can assemble them in your home.
Payment
We accept cash, card, and payment upon delivery.
Yes, New Jersey sales tax applies to all purchases.
Yes! We offer multiple flexible financing options:
•American First Finance: Take your couch home for as little as $50 down.
•Afterpay, Klarna, & PayPal Financing: Split your purchase into manageable payments.
Trade-Ins
Yes, we accept trade-ins if the couch passes our quality standards. It must be in gently used condition with no major rips, stains, tears, or broken parts to qualify for resale.
Warranties & Guarantees
We do not offer formal warranties. Customers should thoroughly check items upon delivery. If we missed something on our end, we’ll work with you to make it right.
